Gudangmovies21 Privacy Policy — How We Protect the Personal Data of Malaysian Players

This Privacy Policy is an official gudangmovies21 document that explains how we manage the personal information of users on our platform. It has been drafted in accordance with Malaysia's Personal Data Protection Act 2010 and international data protection best practices.

Gudangmovies21 is the data controller responsible for all personal information collected through our Sports Betting and casino platform. As data controller, we bear full responsibility for ensuring your data is processed in a lawful, fair, and transparent manner.

Gudangmovies21 collects two main categories of data — information you provide directly, and information collected automatically as you use our platform.

Information you provide directly:

• Account registration data — full name, Malaysian phone number, email address, date of birth, and password chosen during the registration process.
• Identity verification data — a copy of your identity card (MyKad) or other identification document requested during the Know Your Customer (KYC) process for first withdrawals or withdrawals above certain amounts.
• Financial data — payment method details such as your DuitNow account number, Touch 'n Go eWallet phone number, or your GrabPay, Boost, and ShopeePay account IDs. We do not store full debit or credit card information.
• Customer support communications — records of live chat conversations, emails, and any complaints or enquiries you have submitted to the gudangmovies21 team.

Information collected automatically:

• Platform usage data — pages you visit, bets you place, sports you follow, session duration, and navigation patterns within the gudangmovies21 platform.
• Device & technical data — device type, operating system, browser type, screen resolution, and IP address used when accessing gudangmovies21.
• Approximate location data — approximate geographic location based on your IP address, for the purpose of verifying permitted access regions. We do not access your device's GPS or precise location.
• Cookie & session data — information stored via browser cookies to identify your login session and save your display preferences.

Every piece of data collected by gudangmovies21 is used for a specific and legitimate purpose. Below is a summary table explaining the relationship between the data we collect and how it is used:

Gudangmovies21 also uses your usage data to deliver a more relevant experience — for example, if you regularly follow Malaysia Super League matches and BWF badminton, we may surface those events more prominently in your personalised view. This is purely for your convenience, not for surveillance purposes.

For players who have activated responsible gaming tools such as deposit limits or loss limits, your usage data is also used to monitor and enforce the limits you have set yourself. This is a direct use of data that protects your interests as a gudangmovies21 player.

Gudangmovies21 understands how sensitive your personal data is. We do not sell, rent, or share your personal data with any third party for their own marketing purposes. Full stop. There are no exceptions to this policy.

There are, however, limited situations where we need to share certain information with other parties in order to operate our services:

• Payment service providers — DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX banks such as Maybank and CIMB require the necessary information to process your transactions. Such sharing is kept to a minimum and limited strictly to data required for the transaction.
• Game software providers — Live Casino and slots providers may require a player ID (not your full name or personal details) for game management and fraud prevention purposes.
• Lawful authorities — gudangmovies21 will disclose information to Malaysian authorities if required by law, court order, or in the course of financial crime investigations such as money laundering. We will not disclose information beyond what is legally required.
• Professional advisors — in very limited situations, lawyers or auditors bound by confidentiality agreements may need access to certain records for compliance or legal purposes.

Gudangmovies21 invests seriously in security infrastructure to protect your personal data. This is not merely an added feature — it is the cornerstone of the trust that underpins our relationship with every Malaysian player.

Security layers we have in place:

• 256-bit SSL/TLS Encryption — all communications between your browser or app and gudangmovies21's servers are encrypted to the same standard used by online banking in Malaysia. This means data in transit cannot be read by anyone who may intercept it.
• One-way password storage — your password is stored as a cryptographic hash that cannot be reversed. This means even gudangmovies21's technical staff cannot view your original password. If you forget your password, the only option is to reset it — not to retrieve the old one.
• Two-factor authentication (2FA) — we encourage all players to enable two-factor authentication via SMS to add an extra layer of security to their gudangmovies21 account.
• 24/7 account activity monitoring — our systems continuously monitor login patterns and account activity. Suspicious activity such as logins from unfamiliar locations or repeated login attempts will trigger automatic security alerts.
• Financial data segregation — player funds are held in accounts separate from the company's operating accounts to ensure the safety of your money.

While gudangmovies21 takes all reasonable steps to protect your data, no digital system can be guaranteed to be entirely risk-free. We therefore also encourage you to take an active role in keeping your account secure — use a strong and unique password, do not share your login credentials, and report any suspicious activity to us immediately.

Gudangmovies21 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored in your browser that help the platform recognise your device and remember your preferences.

Types of cookies we use:

• Essential session cookies — these cookies are required for the platform to function properly. They store your login session information so you don't have to sign in again each time you navigate to a new page. Disabling these cookies will affect core platform functionality.
• Preference cookies — stores your preferences such as display language and platform display settings. These cookies improve ease of use but are not essential for core functionality.
• Analytics cookies — helps us understand how players use gudangmovies21 — which pages are visited most frequently, where players spend the most time, and where there may be user experience issues. This information is used in aggregate form (not individually identifiable) to improve the platform.
• Security Cookies — helps detect and prevent fraudulent activity and cyberattacks on the gudangmovies21 platform.

You can manage or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect your experience on gudangmovies21 — including potential issues logging in to your account smoothly.

Gudangmovies21 does not use third-party tracking cookies for advertising purposes across other websites. Our tracking technology is limited exclusively to the gudangmovies21.click domain.

As a gudangmovies21 user based in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):

• Right of Access — you have the right to request a copy of all personal data we hold about you. Such requests will be processed within 14 business days.
• Right to Rectification — if any personal data we hold is inaccurate or out of date, you have the right to request a correction. Simple updates such as your phone number or email address can be made directly in your gudangmovies21 account settings.
• Right to Erasure — under certain circumstances, you have the right to request that we delete your personal data. Please note, however, that we may need to retain certain records to comply with legal requirements, particularly financial transaction records.
• Right to Object to Processing — you may object to the use of your data for marketing purposes at any time. Once we receive your objection, we will stop using your data for that purpose within 7 business days.
• Right to Data Portability — you have the right to receive your personal data in a machine-readable format (such as CSV) for transfer to another service should you choose to do so.
• Right to Withdraw Consent — where the processing of your data is based on consent you have provided, you have the right to withdraw that consent at any time. Withdrawal does not affect the validity of any processing carried out prior to the withdrawal.

To exercise any of the rights listed above, please contact the gudangmovies21 data protection team by email at support@gudangmovies21.click with the subject line "Privacy Rights Request". We are committed to responding to all valid requests within the timeframe required by law.

Gudangmovies21 does not retain your personal data for longer than is necessary for the purposes set out in this Privacy Policy. The following are the general data retention guidelines we follow:

• Active account data — retained for the duration your account remains active, plus 6 months after account closure for any follow-up enquiries that may arise.
• Financial transaction records — retained for a minimum of 7 years from the transaction date to comply with legal requirements relating to anti-money laundering and financial reporting obligations. This is a legal responsibility we are not able to waive.
• Customer support communication records — retained for 2 years from the date of communication for historical reference and service improvement purposes.
• Technical & security log data — retained for 90 days for the purpose of security incident investigation and technical troubleshooting.
• Anonymised analytics data — fully anonymised usage data (containing no information identifiable as yours) may be retained for a longer period for the purpose of analysing platform usage trends.

Once the retention period expires, gudangmovies21 will delete or destroy the data securely. For data in digital form, the deletion method used ensures the data cannot be recovered.

Gudangmovies21 reserves the right to amend this Privacy Policy from time to time to reflect changes in how we handle data, changes in applicable laws, or improvements to our privacy practices. Any material amendments will be communicated to you via an in-platform notification or email at least 14 days before taking effect.

The latest version of this Privacy Policy is always available on this page, with the "last updated" date displayed at the top. We encourage you to review this page periodically, especially after receiving an amendment notification from us.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way gudangmovies21 handles your personal data, please contact us:

• Email: support@gudangmovies21.click — use the subject line "Privacy Enquiry" to ensure your email is directed to our privacy officer.
• 24/7 Live Chat — available directly within the gudangmovies21 platform, with a typical response time of under 5 minutes.
• Telegram Support — for quick communication in Bahasa Malaysia.

Gudangmovies21 takes every privacy enquiry and complaint seriously. We are committed to responding within a reasonable timeframe and taking appropriate action to resolve any concerns you may have about how your personal data is handled.